Return & Refund Policy

Last Updated: June 30, 2026

At Veronica's Bags, customer satisfaction is important to us. Please review our policy regarding returns and refunds before making a purchase.

Returns

Customers may request a return within 5 days of receiving their order.

To be eligible for a return:

• The return request must be submitted within 5 days of delivery.

• The item must be unused and in the same condition that it was received.

• The item must be returned in its original packaging whenever possible.

Returns requested after the 5-day return window will not be accepted.

Refunds

Refunds are only issued for items that arrive defective, damaged, or faulty.

To request a refund for a defective item, customers must contact us within 5 days of receiving their order and provide:

• Your order number.

• A description of the defect or issue.

• Clear photos showing the defect or damage.

Once the claim has been reviewed and approved, a refund will be issued to the original payment method.

Non-Refundable Items

We do not offer refunds for:

• Change of mind.

• Incorrect item selection by the customer.

• Items that have been used, damaged by misuse, or altered after delivery.

• Return requests submitted after the 5-day return period.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

Contact Us

If you need assistance with a return or refund request, please contact our customer support team with your order details and we will be happy to assist you.